F.A.Q.

FREQUENTLY ASKED QUESTIONS

SHIPPING

When will my order be shipped?
Orders of in-stock items will be shipped within 1-5 business days. You will receive an email confirmation with tracking information once your order has been shipped.

How long will it take for my order to arrive?
We ship with USPS from Vallejo, CA so depending on your location, it can take up to 3-14 business days for delivery within the United States.

International orders usually arrive within 2-6 weeks.

Why hasn't my order arrived within the promised time?
Due to COVID-19, the US Postal Service has experienced long delays. Please allow additional time and check your tracking number on the USPS website for shipping updates.

Why does my package show "Undeliverable"?
If you haven't received your order and your tracking number shows "Undeliverable" or "Returned To Sender", that usually means the shipping address you provided was incorrect. Unfortunately the customer will be responsible to pay additional shipping fees to re-send the package. The package will be re-sent once we receive the original package from the post office.

What if my order is damaged or never arrives?
If your package is damaged, never arrives or is marked "delivered" but haven't received it, you will have to file a claim with the shipping company. You can file a claim by talking to a manager or supervisor at your local post office. As stated in our store policies, we are not responsible for lost or damaged items handled by the shipping company.

ORDERS

How do pre-orders work?
Pre-order items will be sold in advance and will be shipped at a later date. If you order an item that's "in stock" with your "pre-order" item, your "in stock" item(s) will be held and shipped together once the "pre-order" item(s) becomes available.

What is the return/exchange policy?
As stated in our store policies, all sales are final - no returns or exchanges will be accepted.

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